Legal

VCloud Terms of Service

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Provider: Kamasi, Inc. ("Kamasi," "VCloud," "we," "us," "our"), a Delaware C-Corporation Service: The VCloud managed self-hosting platform at varisymo.com and console.vcloud.varisymo.com Effective date: July 10, 2026 Last updated: July 10, 2026

Plain-language summary#

This summary is for convenience only. The full Terms below control.

  • You own your data. You can export it and use Backup and Restore at any time, so you are never locked in.
  • You pay for a plan that bundles computing resources and the VCloud platform. You are not buying app licenses from us.
  • Each "app" is a bundle of several software components (open-source projects plus VCloud tools). Using an app means agreeing to all of those components' terms.
  • The service is provided "as is." Paid plans include an uptime commitment as stated on our pricing page. Keep your own backups of anything critical.
  • Do not use VCloud for anything illegal or abusive. We can suspend accounts that do.
  • Our liability is limited, and you are responsible for your own content and for following each app's license.
  • Most disputes are resolved by individual arbitration, and you waive class actions, where the law allows. You may opt out within 30 days.

1. Agreement to these Terms#

These Terms of Service (the "Terms") are a binding agreement between you and Kamasi, Inc. governing your access to and use of the VCloud platform, dashboard, APIs, and related services (the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

If you accept on behalf of an organization, you represent that you are authorized to bind it, and "you" means that organization. The individual who creates the account (the "Account Owner") binds the Organization and all of its Administrators and End Users.

You must be at least 18 years old and able to form a binding contract. You may not use the Service if you are barred under applicable law or listed on a sanctions or denied-party list (see Section 21).

2. Definitions#

  • Platform: the VCloud orchestration layer, dashboard at console.vcloud.varisymo.com, control plane, APIs, and operational tooling.
  • Resources: the compute, storage, network, and related capacity provided under your plan.
  • App: a catalog offering, listed at varisymo.com/apps, that is deployable under a single name (for example, "VS Code Server," "GitLab").
  • Component: an individual piece of software packaged into an App, including (a) third-party software, whether open-source or otherwise, and (b) VCloud internal tools (for example, vcloud-extension). An App is a combination of Components (see Section 5).
  • Instance: a running deployment of an App.
  • Content: data, files, configurations, code, credentials, or materials you or your End Users store, process, or transmit through the Service.
  • Operated Mode: an Instance that VCloud provisions and runs on infrastructure VCloud operates.
  • Customer-Owned Mode: an Instance running on infrastructure you own or control, which VCloud helps deploy and manage.
  • Organization, Administrator, End User: the account tenant, its managers, and the individuals who access Instances through it.
  • Identity Provider (IdP): an external identity system you connect for single sign-on.

3. What VCloud Provides, and What It Does Not#

3.1 Resources and platform conveniences. The Service provides (a) access to Resources under a subscription plan and (b) platform conveniences: one-click deployment, dashboard-based operations, automated single sign-on and HTTPS/TLS, monitoring, backup and restore automation, upgrades, autoscaling, and server-level operations exposed through the dashboard instead of a command line.

3.2 We do not sell or license the Apps. You pay for a plan that bundles Resources and for the Platform that deploys and operates software on your behalf. You are not purchasing an App or Component license from VCloud, and VCloud does not sell, sublicense, or resell Apps or Components. Your rights to each Component come solely from that Component's own license and terms (see Section 5).

3.3 No advice. The Service automates operations but is not professional systems-administration, security, compliance, or legal advice.

3.4 Early access. The Service, or specific features or Apps, may be offered as beta or early access, may contain defects, and may change or be discontinued. Beta features are provided "as is" with no commitments.

4. Accounts, Organizations, and Access#

4.1 You must provide accurate information and keep it current, and you are responsible for all activity under your account. 4.2 You are responsible for safeguarding credentials, API keys, and tokens, and for notifying us promptly of unauthorized use. We are not liable for losses caused by credentials you failed to protect. 4.3 The Account Owner may invite Administrators and End Users and assign roles. The Account Owner and Administrators manage their users' access and permissions. 4.4 If you connect an IdP, you are responsible for its configuration, the identities it asserts, and provisioning and de-provisioning your End Users. VCloud is not responsible for access granted or revoked by your IdP. 4.5 The Account Owner accepts these Terms for the entire Organization. VCloud is not responsible for disputes within an Organization, including disputes over access to or ownership of Content.

5. Applications, Components, and Third-Party Licenses#

5.1 Apps are combinations of Components. Each App in the catalog is a packaged combination of multiple Components, including third-party software (open-source or otherwise) and VCloud internal tools. For example, an App named "VS Code Server" may combine an upstream code-server Component, an authentication proxy Component, a database Component, and a VCloud management Component, all presented under a single name.

5.2 Deploying an App means accepting the terms of all its Components. When you deploy or use an App, you agree that you are bound by the licenses, end-user terms, and acceptable-use terms of every Component in that App, not only the Component the App is named after. Information about the Components in each App is available at varisymo.com/apps. You are responsible for reviewing those terms before deploying.

5.3 Use restrictions are your responsibility. Some Components restrict commercial hosting, resale, white-labeling, user counts, or field-of-use. You are responsible for ensuring that your use of any App and its Components complies with all such restrictions. VCloud grants you no rights beyond those each Component's own license grants, and nothing in these Terms waives or overrides a Component license.

5.4 Copyleft and source availability. Certain Components (for example, AGPL or GPL licensed) may require making source available to users of the software. Where such obligations apply, the corresponding source and any written offers are available at github.com/varisymo.

5.5 No warranty for Components. Apps and Components are provided as is. VCloud does not author most Components and makes no representations or warranties about them, including fitness, security, or non-infringement.

5.6 Trademarks. App and Component names and logos belong to their owners. Their use identifies the software and implies no endorsement or affiliation.

6. Operating Models and Responsibility#

6.1 Operated Mode. Where VCloud runs an Instance on infrastructure it operates, VCloud is the operator of that infrastructure. You remain responsible for your Content, your configuration, and your compliance with each Component's license. 6.2 Customer-Owned Mode. Where an Instance runs on your infrastructure, you are the operator and licensee, and VCloud provides deployment and management assistance only. 6.3 The catalog may limit certain Apps to a particular mode. Where mode affects licensing or responsibility, the applicable mode governs.

7. Acceptable Use#

You will not, and will not permit any End User to, use the Service to:

  • violate law or infringe any third party's intellectual-property or other rights;
  • host or distribute unlawful content, including child sexual abuse material, which we report and remove without notice;
  • create, host, or distribute malware, exploits, phishing, spam, or attack infrastructure;
  • perform unauthorized security testing, denial-of-service, or intrusion against any system;
  • mine cryptocurrency except with our prior written permission, or otherwise abuse or overconsume Resources so as to degrade the Platform or other customers;
  • violate any Component's license or acceptable-use terms;
  • impersonate others or misrepresent affiliation; or
  • circumvent access controls, usage limits, or security features.

Enforcement. We may suspend, throttle, or remove any Instance, Content, or account we reasonably believe violates this section. For serious violations, including illegal content, active attacks, or legal risk to the Platform or third parties, we may act immediately and without notice, and may cooperate with law enforcement.

8. Your Responsibilities and Shared Security#

8.1 Shared responsibility. VCloud secures the Platform and, in Operated Mode, the infrastructure it operates, including encryption in transit and at rest and access controls as described in our Privacy Policy. You secure your Instances' configuration, your Content, your credentials and tokens, your End-User access, and your IdP. 8.2 You are responsible for the settings you choose, including public exposure and sharing of Instances. 8.3 You are responsible for your own regulatory obligations arising from the Content and workloads you run.

9. Plans, Fees, and Billing#

9.1 Plans. The Service is offered under subscription plans described at varisymo.com/pricing, currently a free tier and paid tiers (Starter, Business, and Scale). Each plan bundles Resources (such as vCPU, memory, storage, and seats) and platform features. You pay for the plan you select. VCloud does not charge you for App or Component licenses. 9.2 Billing. Paid plans are billed monthly or annually as selected, in US dollars, exclusive of taxes, which you are responsible for. You authorize us and our payment processor, Stripe, to charge your payment method for all fees, and you are responsible for keeping payment details current. 9.3 Changes to pricing. We may change pricing prospectively on 30 days' notice. Continued use after the change takes effect constitutes acceptance. 9.4 Refunds. Except where required by law, fees are non-refundable.

10. Data Ownership, Portability, Backups, and Deletion#

10.1 Your data is yours. As between you and VCloud, you own your Content. VCloud claims no ownership and acts as host and, where applicable, processor. 10.2 No lock-in. You may export your Content and use Backup and Restore to obtain point-in-time copies at any time during your subscription. Backup and Restore is a core part of the Service so that you are not trapped on the Platform. 10.3 Backups. Backup cadence and retention depend on your plan, as stated at varisymo.com/pricing. Backups are encrypted and stored in geographically redundant locations. You remain responsible for maintaining your own copies of anything critical (see Section 12.3). 10.4 Retention after termination. After termination or expiration, we retain your Content for a 30-day grace period so you can export it, after which it may be permanently deleted. 10.5 Deletion on request. On request we will delete your Content and account within a reasonable period, subject to legal retention duties and to backups that cycle out on their normal schedule.

11. Suspension, Termination, and Non-Payment#

11.1 You may stop using the Service and close your account at any time. 11.2 We may suspend or terminate access for breach, legal requirement, or to protect the Service or third parties. 11.3 Non-payment. If a payment fails, we may notify you and suspend affected Instances after a 7-day cure period. Suspended Instances may stop running, but data is retained through the 30-day grace period in Section 10.4 before deletion, during which you may pay outstanding amounts or export your Content. 11.4 Survival. On termination your right to use the Service ends. Sections that by their nature survive, including Sections 5, 12, 13, 14, 15, 20, and 21, survive termination.

12. Disclaimers and Service Levels#

12.1 THE SERVICE, PLATFORM, APPS, AND COMPONENTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

12.2 Service levels. Except for any uptime commitment expressly stated for your paid plan at varisymo.com/pricing or in a separate Service Level Agreement, we do not warrant that the Service will be uninterrupted, error-free, or secure. Where an uptime commitment applies, your sole remedy for failing to meet it is as stated in Section 12.6. Uptime and availability figures shown in the dashboard are informational.

12.3 Data loss. Although we provide backups, you are responsible for maintaining independent backups of critical Content. To the extent permitted by law, we are not liable for loss or corruption of Content.

12.4 Third-party infrastructure. The Service depends on third-party infrastructure providers, including Amazon Web Services and Microsoft Azure. We are not responsible for their outages, failures, or acts.

12.5 High-risk uses. The Service is not designed for uses where failure could lead to death, personal injury, or severe physical or environmental damage, and you will not use it for such purposes.

12.6 How we measure uptime. Where a plan includes an uptime commitment, availability is measured as described in this section. This methodology is evolving, and we may refine it over time as we learn more about its limitations. The uptime commitment for your plan is shown at varisymo.com/pricing, and the methodology for measuring it is described in this section and in any Service Level Agreement we publish.

(a) Availability measures. To reduce the risk of downtime across an App's lifecycle, VCloud takes redundancy measures at the infrastructure level. For example, storage is provisioned with redundancy: for each unit of storage you request, VCloud allocates additional capacity and keeps redundant copies spread across different nodes (for instance, allocating fifteen gigabytes with two redundant copies for a five-gigabyte request), so that if a node fails, your App may keep running.

(b) What we measure. We measure availability against the primary, user-facing deployment of an App, meaning the deployment that serves the application's main user-facing interface, and not against every internal Component. For that primary deployment, we compare the number of ready replicas to the total number of configured replicas, sampled over time and averaged across the applicable measurement period, which by default is each calendar month. For example, if three replicas are configured and only two are ready during a period, availability for that period is treated as approximately sixty-six percent.

(c) Supporting components. The state of supporting or non-user-facing Components, such as background services or a database service, does not by itself count as downtime, provided the primary user-facing deployment remains ready and the App remains reachable. We measure availability at the user-facing layer and rely on each App and its developers to handle the behavior and resilience of internal Components. We do not warrant or guarantee the internal state of every Component.

(d) What does not count as downtime. Downtime excludes any unavailability not caused by a failure of the VCloud Platform itself, including: any period during which you have stopped an Instance using the stop feature, or during which an Instance is starting, restarting, upgrading, scaling, or being reconfigured at your request or as part of routine lifecycle operations; scheduled or emergency maintenance; outages or failures of third-party infrastructure providers, including Amazon Web Services and Microsoft Azure; defects in, or failures of, third-party Components or App code; your configurations, customizations, plan resource limits, or Content; your Identity Provider; suspension or termination under these Terms; and any event beyond our reasonable control.

(e) Remedy. If monthly availability for an Instance falls below 99.0 percent, you may request a service credit of up to 10 percent of the fees you paid for that Instance for that month. The actual credit, up to that 10 percent maximum, is determined by VCloud in its reasonable discretion based on its own analysis of the cause, duration, and impact of the shortfall. To request a credit, you must contact us in writing within 30 days after the end of the affected month, with enough detail for us to verify the claim. Credits are applied to future invoices, are not redeemable for cash, and do not accrue interest. Free-tier usage, and any period excluded under Section 12.6(d), are not eligible. This is your sole and exclusive remedy for any failure to meet an uptime commitment.

13. Limitation of Liability#

13.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, KAMASI WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL. 13.2 OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF US$100 OR THE FEES YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. 13.3 These limits apply regardless of the theory of liability and even if a remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

14. Indemnification#

You will defend, indemnify, and hold harmless Kamasi and its officers, directors, employees, and agents from any third-party claims, damages, liabilities, and expenses, including reasonable legal fees, arising from (a) your Content; (b) your use of the Service; (c) your violation of these Terms or any law; and (d) your violation of any App or Component license or use restriction, including any hosting, resale, white-labeling, user-count, or field-of-use restriction. We may assume exclusive defense of any matter subject to indemnification, in which case you will cooperate.

15. Intellectual Property#

15.1 The Platform, dashboard, VCloud internal tools, and VCloud trademarks are owned by Kamasi. These Terms grant you only a limited, non-exclusive, non-transferable, revocable right to use the Service, and no other rights. 15.2 If you provide feedback, we may use it without restriction or obligation to you. 15.3 Third-party marks are addressed in Section 5.6.

16. Privacy and Data Protection#

Your use of the Service is subject to our Privacy Policy at varisymo.com/privacy (full text at varisymo.com/privacy/general) and our Cookies Policy at varisymo.com/privacy/cookies. Where VCloud processes personal data on your behalf, VCloud acts as processor and you act as controller; VCloud is controller for account and billing data it collects. We rely primarily on Amazon Web Services, and in some cases Microsoft Azure, as infrastructure sub-processors. Where required by applicable data-protection law, we will enter into a Data Processing Addendum with business customers; to request one, contact privacy@varisymo.com. For privacy questions, contact privacy@varisymo.com.

17. Notice and Takedown#

If you believe Content on the Service infringes your rights or is unlawful, send a notice to abuse-law@varisymo.com, or use varisymo.com/contact, identifying the Content and the basis for your complaint. We may remove or disable access to such Content and may suspend or terminate repeat infringers.

We may access, preserve, or disclose Content or account information if required by law or valid legal process, or to protect the rights, safety, or property of Kamasi, our users, or the public. Whether and how we notify you varies by circumstance and law.

19. Changes to these Terms#

We may update these Terms. For material changes, we will give notice through the Service or by email before they take effect. Continued use after the effective date constitutes acceptance.

20. Governing Law and Disputes#

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws rules. Subject to Section 20A, the state and federal courts located in New Castle County, Delaware will have exclusive jurisdiction over any matter not subject to arbitration, and you consent to their venue.

20A. Arbitration and class-action waiver#

To the fullest extent permitted by applicable law, you and Kamasi agree that any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its rules then in effect, seated in New Castle County, Delaware, and not in a court, except that either party may (i) bring an individual claim in small-claims court, or (ii) seek injunctive or equitable relief for intellectual-property infringement or unauthorized access to the Service.

You and Kamasi waive any right to a jury trial, and agree that claims may be brought only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative action.

Opt-out. You may opt out of this Section 20A by sending written notice to abuse-law@varisymo.com within 30 days after you first accept these Terms. Opting out does not affect the rest of these Terms.

This Section does not apply to the extent it is prohibited by applicable law, including for certain consumers in the European Union and other jurisdictions.

21. Export Controls and Sanctions#

You represent that you are not located in, and will not use the Service in, any territory subject to comprehensive sanctions, and that you are not on any government denied-party or sanctions list. You will comply with all applicable export-control and sanctions laws.

22. Miscellaneous and Contact#

  • Entire agreement: these Terms, the Privacy Policy, the Cookies Policy, any Data Processing Addendum, and referenced policies are the entire agreement regarding the Service.
  • Assignment: you may not assign without our consent; we may assign in a merger, acquisition, or asset sale.
  • Severability and no waiver: an unenforceable provision is severed; non-enforcement is not a waiver.
  • Force majeure: neither party is liable for events beyond its reasonable control.
  • Relationship: the parties are independent contractors.

Kamasi, Inc. Registered address: 131 Continental Dr, Suite 305, Newark, DE 19713, USA Support: varisymo.com/contact Privacy: privacy@varisymo.com Abuse and legal notices: abuse-law@varisymo.com